Option A: long term customer sanctification
Option B: competitive predatory pricing performance
Option C: full customer service
Option D: retention rates
Correct Answer: competitive predatory pricing performance ✔
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Option A: Selling agents
Option B: Rack jobbers
Option C: Manufacturer’s agents
Option D: Purchasing agents
Correct Answer: Selling agents ✔
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Option A: Slice of life
Option B: Lifestyle
Option C: Mood or imagery
Option D: Personality symbol
Correct Answer: Slice of life ✔
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Option A: Too much advertising
Option B: Too few social goods
Option C: Cultural pollution
Option D: Too much political power
Correct Answer: Too much political power ✔
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Option A: facilitator
Option B: referent actor
Option C: opinion leader
Option D: social role player
Correct Answer: opinion leader ✔
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Option A: Consumer products
Option B: Services
Option C: Industrial products
Option D: Specialty products
Correct Answer: Industrial products ✔
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Option A: current profit maximization
Option B: product quality leadership
Option C: Market share leadership
Option D: Survival
Correct Answer: Survival ✔
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Option A: patronage reward
Option B: spiff
Option C: price pack
Option D: premium
Correct Answer: premium ✔
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Option A: innovative marketing
Option B: consumer oriented marketing
Option C: value marketing
Option D: sense -f mission marketing
Correct Answer: innovative marketing ✔
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Option A: it can drive up manufacturing and marketing costs by reducing economies of scale
Option B: it can create logistical problems when the company tries to meet varied requirements
Option C: it can attract unwanted competition
Option D: it can dilute the brand’s overall image
Correct Answer: it can attract unwanted competition ✔
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Option A: Deceptive promotion
Option B: Deceptive packaging
Option C: Deceptive pricing
Option D: Deceptive cost structure
Correct Answer: Deceptive pricing ✔
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Option A: Innovative marketing
Option B: Consumer-oriented marketing
Option C: Value marketing
Option D: Societal marketing
Correct Answer: Societal marketing ✔
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Option A: Newspapers
Option B: Television
Option C: Direct Mail
Option D: Radio
Correct Answer: Direct Mail ✔
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Option A: since it was probably collected for some other purpose it may be incomplete or wrong
Option B: it is usually expensive to retrieve
Option C: top executives are usually unwilling to relinquish data therefore the data has limits
Option D: the data is almost always unsecured and therefore, suspect as to reliability
Correct Answer: since it was probably collected for some other purpose it may be incomplete or wrong ✔
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Option A: fixed costs
Option B: variable costs
Option C: standard costs
Option D: independent costs
Correct Answer: fixed costs ✔
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Option A: Approach
Option B: handling objections
Option C: closing
Option D: follow-up
Correct Answer: follow-up ✔
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Option A: Marketing strategy
Option B: Marketing control
Option C: Marketing analysis
Option D: Marketing implementation
Correct Answer: Marketing implementation ✔
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Option A: decline stage
Option B: introduction stage
Option C: growth stage
Option D: maturity stage
Correct Answer: decline stage ✔
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Option A: Affordable method
Option B: Percentage of Sales method
Option C: Competitive parity method
Option D: Objective and task method
Correct Answer: Competitive parity method ✔
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Option A: group
Option B: bi-variant population
Option C: sample
Option D: market target
Correct Answer: sample ✔
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Option A: vertical marketing system
Option B: parallel marketing system
Option C: diversified marketing system
Option D: horizontal marketing system
Correct Answer: horizontal marketing system ✔
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Option A: creative selling
Option B: high pressure telling
Option C: detail selling
Option D: hard core selling
Correct Answer: high pressure telling ✔
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Option A: simplicity
Option B: structure
Option C: organization
Option D: flexibility
Correct Answer: flexibility ✔
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Option A: Rapid globalization
Option B: The changing world economy
Option C: The call for more socially responsible marketing
Option D: The micro-chip revolution
Correct Answer: Rapid globalization ✔
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Option A: Selective sponsorship
Option B: Probing
Option C: focus group interviewing
Option D: the Delphi method
Correct Answer: focus group interviewing ✔
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Option A: demand
Option B: basic staple
Option C: product
Option D: service
Correct Answer: service ✔
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Option A: Product feature
Option B: sponsorship
Option C: brand
Option D: logo
Correct Answer: brand ✔
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Option A: reseller
Option B: business
Option C: government
Option D: service
Correct Answer: business ✔
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Option A: Target market decisions
Option B: Produced assortment and services decisions
Option C: Pricing decisions
Option D: Promotion decisions
Correct Answer: Pricing decisions ✔
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Option A: Psychographics
Option B: Personality
Option C: Demographics
Option D: Lifestyle
Correct Answer: Personality ✔
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Option A: conventional marketing system
Option B: power-based marketing system
Option C: horizontal marketing system
Option D: vertical marketing system
Correct Answer: vertical marketing system ✔
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Option A: Affordable method
Option B: Percentage of sales method
Option C: Competitive parity method
Option D: Objective and task method
Correct Answer: Objective and task method ✔
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Option A: the sales chart
Option B: the dynamic growth curve
Option C: the adoption cycle
Option D: the adoption cycle
Correct Answer: the product life cycle ✔
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Option A: territorial sales force structure
Option B: pychographic trait sales force structure
Option C: product sales force structure
Option D: customer sales force structure
Correct Answer: pychographic trait sales force structure ✔
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Option A: not manipulating the availability of a product for purpose of explotation
Option B: not using coercion in the marketing channel
Option C: using gray marketers whenever possible to save the consumer money
Option D: not exerting undue influence over the reseller’s choice to handle a product
Correct Answer: using gray marketers whenever possible to save the consumer money ✔
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Option A: deciding whether to go international
Option B: looking at the global marketing environment
Option C: deciding which markets to enter
Option D: deciding how to enter markets
Correct Answer: looking at the global marketing environment ✔
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Option A: The promotion mix
Option B: Integrated international affairs
Option C: Integrated marketing communications
Option D: Integrated demand characteristics
Correct Answer: Integrated marketing communications ✔
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Option A: need recognition
Option B: brand identification
Option C: information search
Option D: purchase decision
Correct Answer: brand identification ✔
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Option A: Duobranding
Option B: Line extension
Option C: Brand extension
Option D: Multibranding
Correct Answer: Brand extension ✔
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Option A: the affordable method
Option B: the LIFO method
Option C: the percentage of sales method
Option D: the objective and task method
Correct Answer: the LIFO method ✔
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Option A: micro marketing
Option B: niche marketing
Option C: mass marketing
Option D: segment marketing
Correct Answer: niche marketing ✔
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Option A: horizontal conflicts
Option B: vertical conflicts
Option C: layer-based conflicts
Option D: parallel conflicts
Correct Answer: vertical conflicts ✔
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Option A: Product idea
Option B: Product image
Option C: Product concept
Option D: Product features
Correct Answer: Product concept ✔
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Option A: Concept development and testing
Option B: Marketing strategy
Option C: Business analysis
Option D: Product development
Correct Answer: Product development ✔
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Option A: market oriented
Option B: a statement of religion
Option C: motivating
Option D: based on distinctive competencies
Correct Answer: a statement of religion ✔
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Option A: Prospecting
Option B: Preapproach
Option C: Approach
Option D: Handling objections
Correct Answer: Preapproach ✔
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Option A: IBM
Option B: Xerox
Option C: Kodak
Option D: Universal Studios
Correct Answer: Universal Studios ✔
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Option A: modified rebuy
Option B: new task buying
Option C: straight rebuy
Option D: indirect rebuy
Correct Answer: modified rebuy ✔
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Option A: Core Process products selling
Option B: Design Products selling
Option C: Reciprocal spelling
Option D: Systems selling
Correct Answer: Systems selling ✔
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Option A: shopping goods store
Option B: convenience store
Option C: specialty store
Option D: department store
Correct Answer: specialty store ✔
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Option A: custom products
Option B: specialty products
Option C: convenience products
Option D: shopping products
Correct Answer: specialty products ✔
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Option A: Environmentalism
Option B: Environmental sustainability
Option C: Consumerism
Option D: Consumer accountability
Correct Answer: Environmental sustainability ✔
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Option A: quota
Option B: barrier
Option C: tariff
Option D: embargo
Correct Answer: quota ✔
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Option A: interstate commerce
Option B: marketing ethics
Option C: unfair and deceptive acts or practices
Option D: competitive advertising of objective product benefits
Correct Answer: unfair and deceptive acts or practices ✔
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Option A: Crucial
Option B: Core
Option C: Primary
Option D: Secondary
Correct Answer: Secondary ✔
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Option A: Assumes title and ships coal, lumber or heavy equipment to a buyer
Option B: Stocks the bread rack in a grocery store
Option C: Maintains, owns and stocks a CD display in a grocery store
Option D: Sells jewelry out of a catalog
Correct Answer: Assumes title and ships coal, lumber or heavy equipment to a buyer ✔
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Option A: Optional-product pricing
Option B: Captive-product pricing
Option C: Product line pricing
Option D: By-product pricing
Correct Answer: Product line pricing ✔
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Option A: Affordable method
Option B: Percentage of Sales method
Option C: Competitive parity method
Option D: Objective and task method
Correct Answer: Percentage of Sales method ✔
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Option A: barter
Option B: buy-back
Option C: counterpurchase
Option D: like-value-exchange
Correct Answer: buy-back ✔
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Option A: cause-related marketing
Option B: idea marketing
Option C: nonprofit marketing
Option D: person marketing
Correct Answer: person marketing ✔
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Option A: Geographic
Option B: Demographic
Option C: Psychographic
Option D: Behavioral
Correct Answer: Demographic ✔
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Option A: actionable
Option B: substantial
Option C: differentiable
Option D: measurable
Correct Answer: measurable ✔
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Option A: Mass marketing
Option B: Market segmentation
Option C: Market targeting
Option D: Market positioning
Correct Answer: Market targeting ✔
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Option A: genre
Option B: style
Option C: fashion
Option D: fad
Correct Answer: style ✔
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Option A: Product differentiation
Option B: Market segmentation
Option C: Market targeting
Option D: Market positioning
Correct Answer: Market segmentation ✔
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_______ is the general term for a buying and selling process that is supported by electronic means?
Option A: Internet commerce
Option B: Web commerce
Option C: Computer commerce
Option D: Electronic commerce
Correct Answer: Electronic commerce ✔
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Option A: marketing strategy
Option B: marketing control
Option C: marketing analysis
Option D: marketing implementation
Correct Answer: marketing implementation ✔
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Option A: canned approach
Option B: formula appraoch
Option C: need-satisfaction approach
Option D: critical-thinking approach
Correct Answer: need-satisfaction approach ✔
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Option A: Bill Gates
Option B: Robert Louis Stevenson
Option C: Arthur Miller
Option D: Henry Ford
Correct Answer: Robert Louis Stevenson ✔
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Option A: line extension
Option B: brand extension
Option C: multibranding
Option D: new brands
Correct Answer: line extension ✔
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Option A: Optional-product pricing
Option B: Captive-product pricing
Option C: By-product pricing
Option D: Product line pricing
Correct Answer: Product line pricing ✔
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Option A: width
Option B: depth
Option C: length
Option D: consistency
Correct Answer: length ✔
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Option A: self-service retailing
Option B: limited-service retailing
Option C: full-service retailing
Option D: service merchandiser
Correct Answer: self-service retailing ✔
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Option A: Deceptive promotion
Option B: Deceptive packaging
Option C: Deceptive pricing
Option D: Deceptive cost structure
Correct Answer: Deceptive promotion ✔
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Option A: direct exporting
Option B: indirect exporting
Option C: licensing
Option D: contract manufacturing
Correct Answer: direct exporting ✔
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Option A: achievement ans success
Option B: activity and involvement
Option C: material comfort
Option D: collectivism
Correct Answer: collectivism ✔
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Option A: the Commerce Department
Option B: the Massachusetts institutes of Technology (MIT)
Option C: Northwestern University
Option D: the Defense Department
Correct Answer: the Defense Department ✔
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Option A: Modeling
Option B: Motivation
Option C: Perception
Option D: Learning
Correct Answer: Learning ✔
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Option A: social class
Option B: occupation
Option C: lifestyle
Option D: personality
Correct Answer: occupation ✔
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Option A: Key-size approach
Option B: work-load appraoch
Option C: product-need appraoch
Option D: call-service appraoch
Correct Answer: work-load appraoch ✔
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Option A: Prospecting
Option B: Preapproach
Option C: Approach
Option D: Handling objections
Correct Answer: Preapproach ✔
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Option A: Exporting
Option B: Joint venturing
Option C: Licensing
Option D: Direct investment
Correct Answer: Direct investment ✔
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Option A: Need recognition
Option B: Information search
Option C: Evaluation of alternative
Option D: Postpurchase behaviour
Correct Answer: Postpurchase behaviour ✔
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Option A: Marketing intelligence
Option B: Marketing research
Option C: Customer profiles
Option D: Internal databases
Correct Answer: Internal databases ✔
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Option A: public goods should be produced up to the point where the additional benefit received by society equals the additional cost of producing the good
Option B: under certain conditions, private parties can arrive at the efficient solution without government involvement
Option C: the private sector will fail to produce the efficient amount of a public good because of the free-rider problem.
Option D: if there are external costs in production the government must intervene in the market to assure that the efficient level of output is produced
Correct Answer: under certain conditions, private parties can arrive at the efficient solution without government involvement ✔
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Option A: variable cost of producing the good
Option B: average cost of producing the good
Option C: marginal cost of producing the good
Option D: total cost of producing the good
Correct Answer: marginal cost of producing the good ✔
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Option A: Pareto goods
Option B: public goods
Option C: private goods
Option D: free goods
Correct Answer: public goods ✔
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Option A: When firms are not profit maximisers
Option B: When firms have some control over price and competition
Option C: When the consumption of the good involves an external benefit
Option D: Whenever firms are losing money.
Correct Answer: When firms are not profit maximisers ✔
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Option A: efficiency analysis
Option B: partial equilibrium analysis
Option C: general equilibrium analysis
Option D: equity analysis
Correct Answer: general equilibrium analysis ✔
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Option A: decision makers do not take them into account
Option B: all firms are perfectly competitive
Option C: the externalities are negative
Option D: all firms are monopolistic
Correct Answer: decision makers do not take them into account ✔
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Option A: Marginal benefit equals marginal damage cost
Option B: marginal benefits equals marginal social cost
Option C: marginal benefit equals marginal private cost
Option D: marginal social cost equals marginal external cost
Correct Answer: marginal benefit equals marginal private cost ✔
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Option A: technically efficient.
Option B: inefficient.
Option C: potentially efficient
Option D: unequivocally Pareto optimal
Correct Answer: potentially efficient ✔
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Markets fail to produce an efficient allocation of resources, but government also fail because ?
Option A: elected officials will act selflessly for the good of society and ignore their own self interest
Option B: the managers of government agencies are trying to maximize the profit of their agency and they ignore the implications that this has on other departments
Option C: the optimal level of public goods may be too expensive for the society to produce
Option D: the measurement of social damages and benefits is difficult and imprecise
Correct Answer: the measurement of social damages and benefits is difficult and imprecise ✔
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A. The coase theorem
B. Arrow’s impossibility theorem
C. the drop -in-the bucket problem.
the free rider problem
Correct Answer: The coase theorem ✔
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Option A: non-rivalry
Option B: the free-rider problem
Option C: the Coase theorem
Option D: the fallacy of composition
Correct Answer: the free-rider problem ✔
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Option A: limitless in utility
Option B: non-rival in consumption
Option C: congestible in consumption
Option D: non-excludable
Correct Answer: non-rival in consumption ✔
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Option A: a beautifully landscaped lawn.
Option B: preservation of wetlands
Option C: a public utility.
Option D: a book
Correct Answer: preservation of wetlands ✔
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Private goods are ?
Option A: non-rival in consumption and their benefits are nonexcludable:
Option B: rival in consumption and their benefits are excludable
Option C: rival in consumption and their benefits are non-excludable
Option D: non-rival in consumption and their benefits excludable
Correct Answer: rival in consumption and their benefits are excludable ✔
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The conclusion that free, unregulated markets will produce an efficient outcome breaks down if ?
Option A: households do not have perfect information
Option B: firms are not price takers in input markets
Option C: firms are not price takers in the output market
Option D: all of the above
Correct Answer: all of the above ✔
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