A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services
Correct Answer: facilitating services ✔
Last Updated: November 24, 2021
Related MCQs
- The business can be defined in the dimensions of __________?
- To create fit between demand and supply, the non-peak demand, complementary services, differential pricing and reservations systems are the strategies of __________?
- The marketing done by motivating and training of employees for differential customer services is classified as __________?
- The routine work of pricing, distribution and promotion of services to the customers is classified as __________?
- The determinants of service quality in service-quality model includes __________?
- The banks, hotels, airlines, law firms and insurance companies are example of services of __________?
- The services provide by the companies that are beyond the performance and functioning of the product are classified as __________?
- Considering the categories of services mix, the tangible goods such as computers and automobile cars are classified as __________?
- The pricing technique which transfer from off-peak periods to peak periods is classified as __________?
- The qualities of product that are hard for buyers to evaluate even after purchasing the product are classified as __________?
- Considering the categories of services mix, the meal of restaurant is classified as example of __________?
- According to categories of services mix, and the products that have no accompanying services are classified as __________?
- The characteristics of services include __________?
- The churches, museums and charities are examples of the services of _________?
- The set of services expected by the customers are classified as __________?
- If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is _________?
- The qualities of product that buyers evaluate after purchasing the product is classified as __________?
- The categories of services mix and intangible are classified as the example of _________?
- To create strategy between demand and supply, the peak time efficiency, shared services and increased service participation are strategies of ________?
- The purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate __________?
- The marketing which describes the skills to serve the clients is classified as _________?
- According to service quality model, the ability to provide the service accurately and dependably is classified as __________?
- The kind of qualities that buyers used to evaluate before purchasing the product are classified as __________?
- The act of specific performance offered by one party to another and tangible in nature is classified as __________?
- The hospitals, loan agencies, postal services and schools are examples of the services of __________?
- The legal staff, computer operators and accountants are the examples of services of __________?
- Considering the categories of services mix, the air travel with eatable is classified as _________?
- According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?