Home→ Marketing Mcqs → Creating Long-term Loyalty Relationships →The shared values, norms, stories and beliefs characterizing the organization are called __________?

The technique which tries to identify real cost of serving an individual customer is called ______?
Any occasion on which the brand or product is encountered by end customers is called __________?
The number of customers or potential customers who will help in company’s growth is classified as __________?
The system includes all the experiences while using the market offering is classified as ________?
The perceived monetary value of all the benefits which customers expect from a given product because of brand image is called _________?
The process of building, organizing and using databases of customers to build customer relationship is classified as _________?
The difference between the customer’s evaluation including all the costs incurred and the benefits is called ________?
The first step in analysis of customer value is to __________?
The programs designed for customers which is limited to any affinity group are classified as __________?
The ‘total customer benefits’ include _________?
The customer’s lifetime purchases that generate the net present value of future profit streams is called _________?
A person or company that yields a revenue more than the incurred costs of selling and serving is called __________?
A company’s monetary, time and energy cost, all are included in __________?
A company’s ‘Customer Relationship Capital’ is another name of __________?
The customized products and services for customers and interaction to individual customers are the part of _________?
The percentage or number of customers who move from one level to next level in buying decision process is called ________?
All the costs customer expects to incur to buy any market offering is called __________?
The third step in the customer’s value analysis is __________?
The whole cluster of benefits when company promises to deliver through its market offering is called _________?
The record which is based on business customer’s past purchases, sales price and volumes is classified as ________?
The aggregate value of customer’s base is classified as _________?
In the buyer decision process, the percentage of potential customers in a given target market is called __________?
The process of managing information about customers to maximize loyalty is said to be _________?
The collection of individual customer comprehensive information which is accessible and actionable is classified as __________?
The second step in ‘customer value analysis’ is ________?
A persons feeling of pleasure which results in products performance that match expectations is called __________?

The shared values, norms, stories and beliefs characterizing the organization are called __________?

A. organizational culture
B. departmental culture
C. business environment
D. analytical environment

Correct Answer: organizational culture ✔

Last Updated: November 24, 2021