Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: ongoing feedback
Correct Answer: ongoing performance monitoring ✔
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Option A: employee development
Option B: avoid central tendency and biases
Option C: rank someone
Option D: hire the employee
Correct Answer: employee development ✔
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Option A: “what you are measuring”
Option B: “how you are measuring
Option C: “what are the set standards”
Option D: “the rules of performance appraisals
Correct Answer: A. “what you are measuring” ✔
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Option A: lenient/strict tendency
Option B: bias
Option C: central tendency
Option D: different tendencies
Correct Answer: bias ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: unsatisfactory-correctable interview ✔
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Option A: supervisors
Option B: subordinates
Option C: peers
Option D: all of above
Correct Answer: all of above ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: coaching and development support
Correct Answer: coaching and development support ✔
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Option A: 350-degree feedback
Option B: 320-degree feedback
Option C: 360-degree feedback
Option D: 380-degree feedback
Correct Answer: 360-degree feedback ✔
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Option A: defining the job
Option B: training session
Option C: feedback session
Option D: interview sessions
Correct Answer: defining the job ✔
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Aligning and evaluating the employee’s performance with company’s set goals is called __________?
Option A: appraisal management
Option B: performance management
Option C: hierarchy of management
Option D: off-the-job training
Correct Answer: performance management ✔
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Option A: critical incident method
Option B: forced distribution method
Option C: alternation ranking method
Option D: paired comparison method
Correct Answer: critical incident method ✔
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Option A: structured interview
Option B: unstructured interview
Option C: appraisal interview
Option D: hiring interview
Correct Answer: appraisal interview ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-not promotable interview ✔
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Option A: daily and weekly interactions
Option B: meeting semiannually
Option C: yearly meetings
Option D: never having meeting with subordinates
Correct Answer: daily and weekly interactions ✔
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When the rating of employee trait biases its performance on other traits, it is called _________?
Option A: halo effect
Option B: Deja vu effect
Option C: narrow effect
Option D: none of above
Correct Answer: halo effect ✔
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Option A: is simple to use
Option B: avoids central tendency and biases
Option C: ends up with predetermined rating figures
Option D: provides behavioral anchors
Correct Answer: avoids central tendency and biases ✔
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Option A: critical incident method
Option B: forced distribution method
Option C: behaviorally anchored rating scale
Option D: electronic performance monitoring
Correct Answer: electronic performance monitoring ✔
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Option A: direction sharing
Option B: goal alignment
Option C: rewards and recognition
Option D: coaching and development support
Correct Answer: rewards and recognition ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: ongoing feedback
Correct Answer: ongoing feedback ✔
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Option A: performance appraisal
Option B: training results
Option C: hiring tests
Option D: in-house development
Correct Answer: performance appraisal ✔
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Option A: graphic rating scale method
Option B: management by objectives
Option C: alternation ranking method
Option D: in-house development
Correct Answer: graphic rating scale method ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-promotable interview ✔
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Option A: continuous improvement
Option B: discontinue improvement
Option C: performance reviews
Option D: both A and C
Correct Answer: both A and C ✔
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The step in which the employer and employee discuss performance and plans for future is _________?
Option A: defining the job
Option B: training session
Option C: feedback session
Option D: interview sessions
Correct Answer: feedback session ✔
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An employee is rated high in performance appraisal because of ‘religion’, is an example of ________?
Option A: lenient/strict tendency
Option B: bias
Option C: central tendency
Option D: different tendencies
Correct Answer: bias ✔
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Option A: assessment of employee performance
Option B: setting work standards
Option C: providing feedback to the employees
Option D: all of above
Correct Answer: all of above ✔
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Option A: difficult to develop
Option B: cause disagreements
Option C: time consuming
Option D: difficult to rate
Correct Answer: cause disagreements ✔
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Option A: a satisfactory-promotable interview
Option B: a satisfactory-not promotable interview
Option C: an unsatisfactory-correctable interview
Option D: an unsatisfactory-uncorrectable interview
Correct Answer: a satisfactory-promotable interview ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: ongoing feedback
Correct Answer: goal alignment ✔
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Option A: graphic rating scale method
Option B: management by objectives
Option C: alternation ranking method
Option D: paired comparison method
Correct Answer: alternation ranking method ✔
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Option A: increase salary
Option B: planning incentives
Option C: comparing performance with goals
Option D: comparing sales figures from last year
Correct Answer: comparing performance with goals ✔
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Option A: simple to use
Option B: avoids central tendency and biases
Option C: ends up with predetermined rating figures
Option D: an ongoing basis evaluation
Correct Answer: simple to use ✔
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The management guru, Edward Deming argues that employee’s performance is the result of __________?
Option A: training communication
Option B: quality management
Option C: own motivation
Option D: both A and B
Correct Answer: both A and B ✔
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An appraisal interview which results in occasional ‘well-done’ technique is said to be _________?
Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-not promotable interview ✔
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Option A: performance appraisal
Option B: compensation
Option C: counseling
Option D: design of evaluation
Correct Answer: performance appraisal ✔
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Option A: difficult to develop
Option B: cause of disagreements
Option C: time consuming
Option D: difficult to rate
Correct Answer: time consuming ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-promotable interview ✔
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Option A: “What you are measuring?”
Option B: “how you are measuring performance”
Option C: “what are the set standards”
Option D: “the rules of performance appraisals”
Correct Answer: B. “how you are measuring performance” ✔
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Option A: goal oriented
Option B: performance oriented
Option C: sales oriented
Option D: none of above
Correct Answer: goal oriented ✔
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Option A: fire the employee
Option B: motivate the employee
Option C: counsel the employee
Option D: hire the employee
Correct Answer: motivate the employee ✔
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The basic approach in employee’s performance compares with their current performance to __________?
Option A: set standards
Option B: performance in previous years
Option C: performance in last job
Option D: none of above
Correct Answer: set standards ✔
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Option A: simple to use
Option B: avoids central tendency and biases
Option C: ends up with predetermined rating figures
Option D: providing behavioral anchors
Correct Answer: providing behavioral anchors ✔
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Option A: logrolling
Option B: dialog rolling
Option C: up rating
Option D: lenient/strict tendency
Correct Answer: logrolling ✔
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Option A: lenient/strict tendency
Option B: bias
Option C: central tendency
Option D: different tendencies
Correct Answer: bias ✔
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Option A: difficult to develop
Option B: cause of disagreements
Option C: time consuming
Option D: difficult to rate
Correct Answer: difficult to rate ✔
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Option A: it avoids central tendency and biases
Option B: it jointly agreed performance objectives
Option C: it provides behavioral anchors
Option D: it provides ongoing basis evaluation
Correct Answer: it jointly agreed performance objectives ✔
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Option A: advisory role
Option B: line authority
Option C: hiring department only
Option D: training department only
Correct Answer: advisory role ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: unsatisfactory-uncorrectable interview ✔
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Option A: lenient tendency
Option B: strict tendency
Option C: biasing tendency
Option D: central tendency
Correct Answer: central tendency ✔
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Option A: total quality
Option B: appraisal issues
Option C: strategic planning
Option D: all of above
Correct Answer: all of above ✔
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Option A: training of supervisors
Option B: monitor the appraisal system affectivity
Option C: training the employees
Option D: all of above
Correct Answer: all of above ✔
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Option A: tell-and-listen
Option B: tell- and-sell
Option C: problem solving
Option D: all of above
Correct Answer: all of above ✔
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Option A: fixed pay
Option B: variable pay
Option C: fixed-variable pay
Option D: mixed pay
Correct Answer: variable pay ✔
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The portion of increased salary paid to employee for an individual performance is called __________?
Option A: merit pay
Option B: motivators
Option C: de-merit pay
Option D: fixed merit pay
Correct Answer: merit pay ✔
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Option A: Maslow’s motivation theory
Option B: Victor Vroom expectancy theory
Option C: Fredrick Herzberg motivation theory
Option D: Edward Deci motivation theory
Correct Answer: Victor Vroom expectancy theory ✔
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Option A: fixed pay
Option B: variable pay
Option C: fixed-variable pay
Option D: mixed pay
Correct Answer: variable pay ✔
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Option A: results
Option B: experience
Option C: skills
Option D: knowledge
Correct Answer: results ✔
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Option A: extrinsic rewards
Option B: intrinsic rewards
Option C: de-expectancy
Option D: expectancy
Correct Answer: expectancy ✔
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Option A: profit sharing plan
Option B: pay for performance
Option C: pay for skills
Option D: pay for tenure
Correct Answer: profit sharing plan ✔
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Option A: extrinsic rewards
Option B: intrinsic rewards
Option C: motivation
Option D: detraction
Correct Answer: motivation ✔
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Option A: motivator factors
Option B: de-motivator factors
Option C: intrinsic factors
Option D: extrinsic factors
Correct Answer: motivator factors ✔
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The qualitative or quantitative information for maintaining or changing performance is the part of?
Option A: performance feedback
Option B: performance appraisal
Option C: appraisal system
Option D: appraisal feedback
Correct Answer: performance feedback ✔
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Option A: standard hour plan
Option B: standard piece rate
Option C: standard piecework
Option D: variable hour plan
Correct Answer: standard hour plan ✔
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Option A: hygiene’s
Option B: motivators
Option C: unhygienic
Option D: unmotivated
Correct Answer: A. hygiene’s ✔
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Option A: social recognition program
Option B: performance feedback
Option C: fixed premium
Option D: financial awards
Correct Answer: social recognition program ✔
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Option A: planning compensation
Option B: analyzing compensation
Option C: managing compensation
Option D: all of above
Correct Answer: all of above ✔
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Option A: psychological needs
Option B: self-actualization
Option C: physiological needs
Option D: self-esteem needs
Correct Answer: physiological needs ✔
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Option A: unhygienic
Option B: unmotivated
Option C: motivators
Option D: hygiene’s
Correct Answer: motivators ✔
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Option A: salary plan
Option B: commission plan
Option C: combination plan
Option D: proportionate plan
Correct Answer: combination plan ✔
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Option A: percent premium
Option B: proportion premium
Option C: fixed premium
Option D: variable premium
Correct Answer: percent premium ✔
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Option A: extrinsic rewards causes detraction
Option B: intrinsic rewards causes detraction
Option C: extrinsic rewards causes motivation
Option D: intrinsic rewards causes motivation
Correct Answer: extrinsic rewards causes detraction ✔
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Option A: unhygienic
Option B: DE motivators
Option C: hygiene factor
Option D: extrinsic factors
Correct Answer: hygiene factor ✔
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Option A: accomplishment and recognition
Option B: food and shelter
Option C: friendships
Option D: secure income
Correct Answer: accomplishment and recognition ✔
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Option A: higher task performance
Option B: lower task performance
Option C: fixed performance rewards
Option D: variable performance rewards
Correct Answer: higher task performance ✔
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Option A: behavior modification
Option B: behavior reinforcement
Option C: behavior reshaping
Option D: Both A and B
Correct Answer: Both A and B ✔
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Option A: salary plan
Option B: commission plan
Option C: combination plan
Option D: proportionate plan
Correct Answer: commission plan ✔
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Option A: performance feedback
Option B: performance appraisal
Option C: appraisal system
Option D: appraisal feedback
Correct Answer: performance feedback ✔
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Option A: financial awards
Option B: non-financial rewards
Option C: non-motivating rewards
Option D: appraisal award
Correct Answer: non-financial rewards ✔
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Option A: expectancy
Option B: instrumentality
Option C: valence
Option D: all of above
Correct Answer: all of above ✔
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Option A: financial awards
Option B: non-financial rewards
Option C: proportional award
Option D: fixed award
Correct Answer: non-financial rewards ✔
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Option A: Victor Vroom expectancy theory
Option B: Edward Deci motivation theory
Option C: Maslow’s motivation theory
Option D: Fredrick Herzberg motivation theory
Correct Answer: Edward Deci motivation theory ✔
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Option A: expectancy
Option B: instrumentality
Option C: valence
Option D: de-expectancy
Correct Answer: instrumentality ✔
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Option A: standard hour plan
Option B: standard piece rate
Option C: standard piecework
Option D: variable hour plan
Correct Answer: standard hour plan ✔
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Option A: financial incentives
Option B: non-financial incentives
Option C: effective incentives
Option D: ineffective incentives
Correct Answer: financial incentives ✔
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Option A: fair day’s work
Option B: unfair day’s work
Option C: incentive rate
Option D: systematic soldiering
Correct Answer: A. fair day’s work ✔
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Option A: easy incentive plans
Option B: uneasy incentive plans
Option C: intrinsic incentive plans
Option D: extrinsic incentive plans
Correct Answer: easy incentive plans ✔
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Option A: annual bonus
Option B: annual award
Option C: annual sales promotion
Option D: annual transfer
Correct Answer: annual bonus ✔
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Option A: motivation
Option B: HR system
Option C: appraisal system
Option D: performance based appraisal
Correct Answer: motivation ✔
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Option A: prepotency process principle
Option B: prepotency process principle
Option C: process principle
Option D: hierarchy principle
Correct Answer: prepotency process principle ✔
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Option A: hygiene’s
Option B: DE motivators
Option C: intrinsic hygiene’s
Option D: extrinsic hygiene’s
Correct Answer: A. hygiene’s ✔
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Option A: straight piecework
Option B: proportional piecework
Option C: dis-proportional piecework
Option D: variable piecework
Correct Answer: straight piecework ✔
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Option A: linking performance and pay
Option B: scientific management movement
Option C: performance based system
Option D: low-performance work system
Correct Answer: scientific management movement ✔
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Option A: social recognition program
Option B: performance feedback
Option C: non-financial awards
Option D: financial awards
Correct Answer: social recognition program ✔
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Option A: expectancy
Option B: instrumentality
Option C: valence
Option D: de-expectancy
Correct Answer: valence ✔
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Option A: performance
Option B: skills
Option C: tenure
Option D: particular knowledge
Correct Answer: performance ✔
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Option A: intrinsic motivation
Option B: extrinsic motivation
Option C: outsourced motivation
Option D: in-house motivation
Correct Answer: extrinsic motivation ✔
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Option A: eligibility
Option B: fund size
Option C: individual performance
Option D: all of above
Correct Answer: all of above ✔
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Option A: individual pay plan
Option B: group pay plan
Option C: extrinsic rewards
Option D: intrinsic rewards
Correct Answer: individual pay plan ✔
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Option A: combination plan
Option B: non commission plan
Option C: competitive plan
Option D: noncompetitive plan
Correct Answer: combination plan ✔
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