Option A: communicating line authority
Option B: staff authority
Option C: communicating company’s higher-level goals
Option D: communicating future HR policies
Correct Answer: C. communicating company’s higher-level goals ✔
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Option A: graphic rating scale method
Option B: management by objectives
Option C: alternation ranking method
Option D: paired comparison method
Correct Answer: paired comparison method ✔
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Option A: unfair appraisals
Option B: fake appraisals
Option C: true appraisals
Option D: Both A and B
Correct Answer: Both A and B ✔
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Option A: halo effect
Option B: bias
Option C: central tendency
Option D: difficult to develop
Correct Answer: difficult to develop ✔
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Option A: critical incident method
Option B: forced distribution method
Option C: behaviorally anchored rating scale
Option D: paired comparison method
Correct Answer: behaviorally anchored rating scale ✔
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Option A: avoids central tendency and biases
Option B: avoids central tendency and biases
Option C: provides behavioral anchors
Option D: end up with predetermined rating figures
Correct Answer: end up with predetermined rating figures ✔
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Option A: lenient/strict tendency
Option B: biasing tendency
Option C: central tendency
Option D: different tendencies
Correct Answer: lenient/strict tendency ✔
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Option A: difficult to develop
Option B: cause of disagreements
Option C: time consuming
Option D: ranking is based on employer’s cutoff points
Correct Answer: D. ranking is based on employer’s cutoff points ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: unsatisfactory-correctable interview ✔
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Option A: avoids central tendency and biases
Option B: avoids central tendency and biases
Option C: provides behavioral anchors
Option D: ongoing basis evaluation
Correct Answer: ongoing basis evaluation ✔
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Option A: continuous evaluating
Option B: continuous re-evaluating
Option C: never evaluating performances
Option D: evaluating for salary purposes
Correct Answer: continuous re-evaluating ✔
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Option A: graphic rating scale method
Option B: forced distribution method
Option C: alternation ranking method
Option D: paired comparison method
Correct Answer: forced distribution method ✔
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Option A: halo effect
Option B: bias
Option C: central tendency
Option D: all of above
Correct Answer: all of above ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: ongoing feedback
Correct Answer: ongoing performance monitoring ✔
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Option A: employee development
Option B: avoid central tendency and biases
Option C: rank someone
Option D: hire the employee
Correct Answer: employee development ✔
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Option A: “what you are measuring”
Option B: “how you are measuring
Option C: “what are the set standards”
Option D: “the rules of performance appraisals
Correct Answer: A. “what you are measuring” ✔
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Option A: lenient/strict tendency
Option B: bias
Option C: central tendency
Option D: different tendencies
Correct Answer: bias ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: unsatisfactory-correctable interview ✔
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Option A: supervisors
Option B: subordinates
Option C: peers
Option D: all of above
Correct Answer: all of above ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: coaching and development support
Correct Answer: coaching and development support ✔
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Option A: 350-degree feedback
Option B: 320-degree feedback
Option C: 360-degree feedback
Option D: 380-degree feedback
Correct Answer: 360-degree feedback ✔
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Option A: defining the job
Option B: training session
Option C: feedback session
Option D: interview sessions
Correct Answer: defining the job ✔
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Aligning and evaluating the employee’s performance with company’s set goals is called __________?
Option A: appraisal management
Option B: performance management
Option C: hierarchy of management
Option D: off-the-job training
Correct Answer: performance management ✔
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Option A: critical incident method
Option B: forced distribution method
Option C: alternation ranking method
Option D: paired comparison method
Correct Answer: critical incident method ✔
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Option A: structured interview
Option B: unstructured interview
Option C: appraisal interview
Option D: hiring interview
Correct Answer: appraisal interview ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-not promotable interview ✔
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Option A: daily and weekly interactions
Option B: meeting semiannually
Option C: yearly meetings
Option D: never having meeting with subordinates
Correct Answer: daily and weekly interactions ✔
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When the rating of employee trait biases its performance on other traits, it is called _________?
Option A: halo effect
Option B: Deja vu effect
Option C: narrow effect
Option D: none of above
Correct Answer: halo effect ✔
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Option A: is simple to use
Option B: avoids central tendency and biases
Option C: ends up with predetermined rating figures
Option D: provides behavioral anchors
Correct Answer: avoids central tendency and biases ✔
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Option A: direction sharing
Option B: goal alignment
Option C: rewards and recognition
Option D: coaching and development support
Correct Answer: rewards and recognition ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: ongoing feedback
Correct Answer: ongoing feedback ✔
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Option A: performance appraisal
Option B: training results
Option C: hiring tests
Option D: in-house development
Correct Answer: performance appraisal ✔
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Option A: graphic rating scale method
Option B: management by objectives
Option C: alternation ranking method
Option D: in-house development
Correct Answer: graphic rating scale method ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-promotable interview ✔
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Option A: continuous improvement
Option B: discontinue improvement
Option C: performance reviews
Option D: both A and C
Correct Answer: both A and C ✔
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The step in which the employer and employee discuss performance and plans for future is _________?
Option A: defining the job
Option B: training session
Option C: feedback session
Option D: interview sessions
Correct Answer: feedback session ✔
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An employee is rated high in performance appraisal because of ‘religion’, is an example of ________?
Option A: lenient/strict tendency
Option B: bias
Option C: central tendency
Option D: different tendencies
Correct Answer: bias ✔
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Option A: assessment of employee performance
Option B: setting work standards
Option C: providing feedback to the employees
Option D: all of above
Correct Answer: all of above ✔
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Option A: difficult to develop
Option B: cause disagreements
Option C: time consuming
Option D: difficult to rate
Correct Answer: cause disagreements ✔
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Option A: a satisfactory-promotable interview
Option B: a satisfactory-not promotable interview
Option C: an unsatisfactory-correctable interview
Option D: an unsatisfactory-uncorrectable interview
Correct Answer: a satisfactory-promotable interview ✔
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Option A: direction sharing
Option B: goal alignment
Option C: ongoing performance monitoring
Option D: ongoing feedback
Correct Answer: goal alignment ✔
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Option A: graphic rating scale method
Option B: management by objectives
Option C: alternation ranking method
Option D: paired comparison method
Correct Answer: alternation ranking method ✔
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Option A: increase salary
Option B: planning incentives
Option C: comparing performance with goals
Option D: comparing sales figures from last year
Correct Answer: comparing performance with goals ✔
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Option A: simple to use
Option B: avoids central tendency and biases
Option C: ends up with predetermined rating figures
Option D: an ongoing basis evaluation
Correct Answer: simple to use ✔
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The management guru, Edward Deming argues that employee’s performance is the result of __________?
Option A: training communication
Option B: quality management
Option C: own motivation
Option D: both A and B
Correct Answer: both A and B ✔
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An appraisal interview which results in occasional ‘well-done’ technique is said to be _________?
Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-not promotable interview ✔
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Option A: performance appraisal
Option B: compensation
Option C: counseling
Option D: design of evaluation
Correct Answer: performance appraisal ✔
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Option A: difficult to develop
Option B: cause of disagreements
Option C: time consuming
Option D: difficult to rate
Correct Answer: time consuming ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: satisfactory-promotable interview ✔
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Option A: “What you are measuring?”
Option B: “how you are measuring performance”
Option C: “what are the set standards”
Option D: “the rules of performance appraisals”
Correct Answer: B. “how you are measuring performance” ✔
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Option A: goal oriented
Option B: performance oriented
Option C: sales oriented
Option D: none of above
Correct Answer: goal oriented ✔
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Option A: fire the employee
Option B: motivate the employee
Option C: counsel the employee
Option D: hire the employee
Correct Answer: motivate the employee ✔
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The basic approach in employee’s performance compares with their current performance to __________?
Option A: set standards
Option B: performance in previous years
Option C: performance in last job
Option D: none of above
Correct Answer: set standards ✔
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Option A: simple to use
Option B: avoids central tendency and biases
Option C: ends up with predetermined rating figures
Option D: providing behavioral anchors
Correct Answer: providing behavioral anchors ✔
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Option A: logrolling
Option B: dialog rolling
Option C: up rating
Option D: lenient/strict tendency
Correct Answer: logrolling ✔
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Option A: lenient/strict tendency
Option B: bias
Option C: central tendency
Option D: different tendencies
Correct Answer: bias ✔
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Option A: difficult to develop
Option B: cause of disagreements
Option C: time consuming
Option D: difficult to rate
Correct Answer: difficult to rate ✔
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Option A: it avoids central tendency and biases
Option B: it jointly agreed performance objectives
Option C: it provides behavioral anchors
Option D: it provides ongoing basis evaluation
Correct Answer: it jointly agreed performance objectives ✔
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Option A: advisory role
Option B: line authority
Option C: hiring department only
Option D: training department only
Correct Answer: advisory role ✔
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Option A: satisfactory-promotable interview
Option B: satisfactory-not promotable interview
Option C: unsatisfactory-correctable interview
Option D: unsatisfactory-uncorrectable interview
Correct Answer: unsatisfactory-uncorrectable interview ✔
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Option A: lenient tendency
Option B: strict tendency
Option C: biasing tendency
Option D: central tendency
Correct Answer: central tendency ✔
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Option A: total quality
Option B: appraisal issues
Option C: strategic planning
Option D: all of above
Correct Answer: all of above ✔
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Option A: training of supervisors
Option B: monitor the appraisal system affectivity
Option C: training the employees
Option D: all of above
Correct Answer: all of above ✔
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Option A: tell-and-listen
Option B: tell- and-sell
Option C: problem solving
Option D: all of above
Correct Answer: all of above ✔
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