Option A: action research
Option B: customer research
Option C: marketing research
Option D: human research
Correct Answer: action research ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic interventions
Option D: HRM interventions
Correct Answer: human process intervention ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: techno structural interventions ✔
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Option A: need analysis competency model
Option B: competency model
Option C: task analysis
Option D: Both A and C
Correct Answer: competency model ✔
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Option A: designing of evaluation
Option B: the things to measure
Option C: in-house development
Option D: consolidation of gains
Correct Answer: designing of evaluation ✔
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Option A: personal competencies
Option B: interpersonal competencies
Option C: business management
Option D: Both A and C
Correct Answer: personal competencies ✔
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Option A: on the job training
Option B: off the job training
Option C: job instruction training
Option D: none of above
Correct Answer: on the job training ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: nonmoving stage
Correct Answer: refreezing stage ✔
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Option A: personal competencies
Option B: interpersonal competencies
Option C: business management
Option D: Both A and C
Correct Answer: business management ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: HRM interventions ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: human process intervention ✔
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Option A: techno structural
Option B: strategic applications
Option C: human process
Option D: consolidation of gains
Correct Answer: consolidation of gains ✔
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Option A: measuring reaction
Option B: measuring learning
Option C: measuring behavior
Option D: measuring results
Correct Answer: measuring results ✔
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Option A: job rotation
Option B: off the job training
Option C: job instruction training
Option D: programmed learning
Correct Answer: programmed learning ✔
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Option A: organizational development
Option B: organizational change
Option C: Lewin change process
Option D: Maslow’s change hierarchy
Correct Answer: organizational development ✔
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Option A: job rotation
Option B: action learning
Option C: lifelong learning
Option D: management development
Correct Answer: action learning ✔
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Option A: measuring reaction
Option B: measuring learning
Option C: measuring behavior
Option D: measuring results
Correct Answer: measuring behavior ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: nonmoving stage
Correct Answer: moving stage ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: strategic intervention ✔
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Option A: job rotation
Option B: job training
Option C: lifelong learning
Option D: programmed learning
Correct Answer: lifelong learning ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: strategic intervention ✔
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Option A: training
Option B: negligent training
Option C: both A and B
Option D: none of above
Correct Answer: training ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: techno structural interventions ✔
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Option A: measuring reaction
Option B: measuring learning
Option C: measuring behavior
Option D: measuring results
Correct Answer: measuring reaction ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: human process intervention ✔
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Option A: employee orientation
Option B: employee training
Option C: both A and B
Option D: none of above
Correct Answer: employee orientation ✔
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Option A: need analysis
Option B: instructional design
Option C: implement
Option D: evaluate
Correct Answer: need analysis ✔
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Option A: need analysis competency model
Option B: competency model
Option C: task analysis
Option D: performance analysis
Correct Answer: performance analysis ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: techno structural interventions ✔
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Option A: behavior modeling
Option B: role playing
Option C: in-house development center
Option D: Both A and B
Correct Answer: behavior modeling ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: human process intervention ✔
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Option A: techno structural
Option B: mobilize commitment
Option C: consolidation of gains
Option D: monitoring and assessing programs
Correct Answer: techno structural ✔
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Option A: personal competencies
Option B: interpersonal competencies
Option C: business management
Option D: Both A and C
Correct Answer: personal competencies ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: strategic intervention ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: techno structural interventions ✔
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Option A: action research
Option B: survey research
Option C: marketing research
Option D: human research
Correct Answer: survey research ✔
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Option A: behavior modeling
Option B: role playing
Option C: in-house development center
Option D: both A and B
Correct Answer: role playing ✔
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Option A: Maslow Abraham
Option B: Sigmund Freud
Option C: Kurt Lewin
Option D: both A and B
Correct Answer: Kurt Lewin ✔
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The graphic and comparative illustration, whether a change is needed or not is the part of ______?
Option A: action research
Option B: survey research
Option C: marketing research
Option D: human research
Correct Answer: survey research ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: HRM interventions ✔
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Option A: job rotation
Option B: job training
Option C: job aid
Option D: programmed learning
Correct Answer: job aid ✔
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Option A: management game
Option B: action learning
Option C: lifelong learning
Option D: case study method
Correct Answer: management game ✔
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Option A: voluntary
Option B: involuntary
Option C: in-house development
Option D: lifelong learning
Correct Answer: voluntary ✔
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Option A: job rotation
Option B: off the job training
Option C: job instruction training
Option D: apprenticeship training
Correct Answer: apprenticeship training ✔
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Option A: job rotation
Option B: job training
Option C: lifelong learning
Option D: management development
Correct Answer: management development ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: HRM interventions ✔
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Option A: job rotation
Option B: action learning
Option C: lifelong learning
Option D: case study method
Correct Answer: case study method ✔
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Option A: mobilize commitment
Option B: consolidation of gains
Option C: creating guiding coalition
Option D: reinforcement of new programs
Correct Answer: reinforcement of new programs ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: HRM interventions ✔
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Option A: action research
Option B: customer research
Option C: marketing research
Option D: human research
Correct Answer: action research ✔
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Option A: need analysis
Option B: instructional design
Option C: implement
Option D: evaluate
Correct Answer: instructional design ✔
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Option A: design of evaluation
Option B: the things to measure
Option C: in-house development
Option D: Both A and B
Correct Answer: Both A and B ✔
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Option A: job rotation
Option B: off the job training
Option C: job instruction training
Option D: apprenticeship training
Correct Answer: job instruction training ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: techno structural interventions ✔
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Option A: reaction
Option B: learning
Option C: behavior
Option D: all of above
Correct Answer: all of above ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: all of above
Correct Answer: refreezing stage ✔
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Option A: mobilize commitment
Option B: consolidation of gains
Option C: monitoring and assessing programs
Option D: creating guiding coalition
Correct Answer: monitoring and assessing programs ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: HRM interventions ✔
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Option A: mobilize commitment
Option B: consolidation of gains
Option C: monitoring and assessing programs
Option D: creating guiding coalition
Correct Answer: mobilize commitment ✔
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Option A: action research
Option B: survey research
Option C: marketing research
Option D: human research
Correct Answer: action research ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: techno structural interventions ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: nonmoving stage
Correct Answer: refreezing stage ✔
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Option A: measuring reaction
Option B: measuring learning
Option C: measuring behavior
Option D: measuring results
Correct Answer: measuring learning ✔
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Option A: behavior modeling
Option B: role playing
Option C: in-house development center
Option D: executive coach
Correct Answer: executive coach ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: nonmoving stage
Correct Answer: unfreezing stage ✔
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Option A: design of evaluation
Option B: controlled experimentation
Option C: in-house development
Option D: consolidation of gains
Correct Answer: controlled experimentation ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: human process intervention ✔
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Option A: action search
Option B: applying behavioral knowledge
Option C: change toward empowerment
Option D: all of above
Correct Answer: all of above ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: all of above
Correct Answer: unfreezing stage ✔
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Option A: need analysis competency model
Option B: competency model
Option C: task analysis
Option D: Both A and C
Correct Answer: task analysis ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: human process intervention ✔
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Option A: human process intervention
Option B: techno structural interventions
Option C: strategic intervention
Option D: HRM interventions
Correct Answer: strategic intervention ✔
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Option A: mobilize commitment
Option B: consolidation of gains
Option C: monitoring and assessing programs
Option D: reinforcement of new programs
Correct Answer: consolidation of gains ✔
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Option A: personal competencies
Option B: interpersonal competencies
Option C: business management
Option D: Both A and C
Correct Answer: personal competencies ✔
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Option A: unfreezing stage
Option B: moving stage
Option C: refreezing stage
Option D: all of above
Correct Answer: all of above ✔
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Option A: training
Option B: negligent training
Option C: both A and B
Option D: learning
Correct Answer: training ✔
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Option A: personal competencies
Option B: interpersonal competencies
Option C: business management
Option D: both A and C
Correct Answer: personal competencies ✔
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Option A: mobilize commitment
Option B: consolidation of gains
Option C: creating guiding coalition
Option D: reinforcement of new programs
Correct Answer: reinforcement of new programs ✔
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