Option A: unsought product
Option B: specialty shopping products
Option C: industrial products
Option D: specialty products
Correct Answer: specialty products ✔
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Option A: product experience
Option B: intangible products
Option C: tangible product
Option D: services
Correct Answer: tangible product ✔
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Option A: consumer products
Option B: industrial products
Option C: augmented products
Option D: core customer value
Correct Answer: industrial products ✔
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Option A: actual product
Option B: positioning strategy
Option C: competitive strategy
Option D: value proposition
Correct Answer: actual product ✔
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Option A: products
Option B: commodities
Option C: barter system
Option D: offered services
Correct Answer: offered services ✔
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Option A: convenience products
Option B: shopping products
Option C: unsought products
Option D: sought consumer products
Correct Answer: convenience products ✔
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Option A: product membership in category
Option B: points of priority
Option C: points of differences
Option D: brands superiority
Correct Answer: product membership in category ✔
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Option A: convenience products
Option B: shopping products
Option C: specialty products
Option D: unsought products
Correct Answer: specialty products ✔
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Option A: augmented product
Option B: de-augmented product
Option C: core customer value
Option D: customer driven strategy
Correct Answer: augmented product ✔
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Option A: differentiable segment
Option B: non-differentiable segments
Option C: intermarket segmentation
Option D: intramarket segmentation
Correct Answer: differentiable segment ✔
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Option A: actual product
Option B: augmented product
Option C: dis-augmented product
Option D: intangible services
Correct Answer: actual product ✔
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Option A: tangible products
Option B: exchange of goods
Option C: services
Option D: ownership of nothing
Correct Answer: services ✔
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The process of segmenting the market and identifying which segments to target is classified as?
Option A: market segmentation
Option B: targeting the market
Option C: undifferentiated marketing
Option D: differentiated marketing
Correct Answer: targeting the market ✔
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Option A: market segmentation
Option B: targeting the market
Option C: undifferentiated marketing
Option D: differentiated marketing
Correct Answer: targeting the market ✔
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Option A: capital items
Option B: specialty industrial products
Option C: supplies and services
Option D: augmented industrial products
Correct Answer: capital items ✔
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Option A: intermarket segmentation
Option B: intramarket segmentation
Option C: income segmentation
Option D: psychographic segmentation
Correct Answer: intermarket segmentation ✔
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Option A: shopping services
Option B: less sought services
Option C: convenient products
Option D: specialty products
Correct Answer: convenient products ✔
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Option A: specialty products
Option B: less specialty products
Option C: shopping products
Option D: unsought products
Correct Answer: shopping products ✔
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Option A: intermarket segmentation
Option B: intramarket segmentation
Option C: income segmentation
Option D: psychographic segmentation
Correct Answer: intermarket segmentation ✔
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Option A: characteristics of buyers
Option B: buyer’s decision process
Option C: the cultural environment
Option D: both a and b
Correct Answer: both a and b ✔
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Option A: consumer oriented marketing
Option B: customer value marketing
Option C: innovative marketing
Option D: inbound ⁄ outbound marketing
Correct Answer: consumer oriented marketing ✔
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Option A: brand familiarity
Option B: brand conviction
Option C: both a and b
Option D: none of above
Correct Answer: brand familiarity ✔
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Option A: complex buoying behavior
Option B: variety seeking buying behavior
Option C: dissonance reducing buying behavior
Option D: habitual buying behavior
Correct Answer: habitual buying behavior ✔
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Option A: actual product
Option B: augmented product
Option C: differentiation
Option D: competitive strategy
Correct Answer: augmented product ✔
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The market segmentation done on basis of ‘occupation’ and ‘education’ of customers is an example of?
Option A: geographic segmentation
Option B: demographic segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: demographic segmentation ✔
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Option A: geographic segmentation
Option B: demographic segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: demographic segmentation ✔
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Option A: geographic segmentation
Option B: demographic segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: demographic segmentation ✔
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Option A: attainable segment
Option B: measureable segment
Option C: accessible segment
Option D: substantial segment
Correct Answer: substantial segment ✔
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Option A: augmented product
Option B: actual product
Option C: actual ownership
Option D: tangible products
Correct Answer: augmented product ✔
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Option A: actual product
Option B: augmented product
Option C: de-augmented product
Option D: customer value
Correct Answer: actual product ✔
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Option A: operating supplies
Option B: repair and maintenance supplies
Option C: business advisory services
Option D: consumer specialty products
Correct Answer: operating supplies ✔
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Option A: unsought specialty products
Option B: business services
Option C: accessory equipment
Option D: business advisory services
Correct Answer: business services ✔
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Option A: mass marketing
Option B: segmented marketing
Option C: niche marketing
Option D: micromarketing
Correct Answer: mass marketing ✔
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The marketing strategy which does not focus on the difference between the consumer needs is called?
Option A: mass marketing
Option B: segmented marketing
Option C: niche marketing
Option D: micromarketing
Correct Answer: mass marketing ✔
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Option A: geographic segmentation
Option B: demographic segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: demographic segmentation ✔
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Option A: geographic segmentation
Option B: gender segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: gender segmentation ✔
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Option A: product membership in category
Option B: services
Option C: market segmentation
Option D: pricing of product
Correct Answer: services ✔
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Option A: positioning strategy
Option B: targeting strategy
Option C: differentiation
Option D: market segmentation
Correct Answer: targeting strategy ✔
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Option A: sense of broad marketing
Option B: sense of mission marketing
Option C: sense of vision marketing
Option D: societal marketing
Correct Answer: sense of mission marketing ✔
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That minor stimuli which determines when and how customer will respond in certain way is called?
Option A: perception
Option B: cues
Option C: motives
Option D: both a and c
Correct Answer: cues ✔
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Option A: physiological needs
Option B: social and safety needs
Option C: esteem needs
Option D: self-actualization needs
Correct Answer: physiological needs ✔
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Option A: user status
Option B: usage rate
Option C: loyalty status
Option D: benefits sought
Correct Answer: usage rate ✔
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Option A: outdoorsy and tough
Option B: cheerful and wholesomeness
Option C: daring and imaginative
Option D: charming and upper class
Correct Answer: outdoorsy and tough ✔
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Option A: mass marketing
Option B: segmented marketing
Option C: niche marketing
Option D: micromarketing
Correct Answer: micromarketing ✔
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Option A: points of differences
Option B: price
Option C: place
Option D: distribution channel
Correct Answer: points of differences ✔
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According to ‘Maslow’s hierarchy of needs’, the need of recognition and status is classified as?
Option A: physiological needs
Option B: social needs
Option C: safety needs
Option D: esteem needs
Correct Answer: esteem needs ✔
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Option A: geographic segmentation
Option B: demographic segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: psychographic segmentation ✔
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Option A: complex buying behavior
Option B: variety seeking buying behavior
Option C: dissonance reducing buying behavior
Option D: habitual buying behavior
Correct Answer: variety seeking buying behavior ✔
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Option A: consumerism
Option B: seller’s extremism
Option C: environmentalism
Option D: both a and c
Correct Answer: both a and c ✔
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Option A: deliberate
Option B: guided by respect
Option C: skeptical
Option D: tradition bound
Correct Answer: skeptical ✔
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Option A: selective attention
Option B: selective distortion
Option C: selective retention
Option D: both a and b
Correct Answer: selective retention ✔
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Option A: associating with strong motives
Option B: using motivating cues
Option C: positive reinforcement
Option D: all of above
Correct Answer: all of above ✔
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Option A: geographic segmentation
Option B: income segmentation
Option C: psychographic segmentation
Option D: behavioral segmentation
Correct Answer: psychographic segmentation ✔
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Option A: selective attention
Option B: selective distortion
Option C: selective retention
Option D: all of above
Correct Answer: selective attention ✔
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Option A: double pricing
Option B: optional part pricing
Option C: two-part pricing
Option D: combine pricing
Correct Answer: two-part pricing ✔
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Option A: relative advantage
Option B: divisibility
Option C: communicability
Option D: compatibility
Correct Answer: relative advantage ✔
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Option A: customer sales force structure
Option B: product sales force structure
Option C: indirect sales force structure
Option D: territorial sales force structure
Correct Answer: customer sales force structure ✔
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Option A: Brand awareness
Option B: brand personality
Option C: self-concept
Option D: self-image
Correct Answer: brand personality ✔
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Option A: predatory pricing
Option B: deceptive pricing
Option C: price fixing
Option D: none of the above
Correct Answer: deceptive pricing ✔
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Option A: adoption
Option B: cognitive dissonance
Option C: pre purchase behavior
Option D: post-purchase behavior
Correct Answer: adoption ✔
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Option A: idea screening
Option B: product screening
Option C: customer screening
Option D: raw material screening
Correct Answer: idea screening ✔
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Option A: experiential sources
Option B: commercial sources
Option C: public sources
Option D: all of above
Correct Answer: experiential sources ✔
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Option A: sales promotion
Option B: personal selling
Option C: public relations
Option D: advertising
Correct Answer: personal selling ✔
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According to ‘Maslow’s hierarchy of needs’, the need for security and protection is classified as?
Option A: physiological needs
Option B: social needs
Option C: safety needs
Option D: esteem needs
Correct Answer: safety needs ✔
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Option A: Strengths
Option B: Weaknesses
Option C: Opportunities
Option D: Threats
Correct Answer: Strengths ✔
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Option A: motivation
Option B: perception
Option C: beliefs and attitudes
Option D: all of above
Correct Answer: all of above ✔
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In the social class classification, the business professionals without any unusual wealth includes?
Option A: upper middles
Option B: working class
Option C: lower uppers
Option D: upper uppers
Correct Answer: upper middles ✔
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Option A: relative advantage
Option B: divisibility
Option C: communicability
Option D: compatibility
Correct Answer: divisibility ✔
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Option A: sample
Option B: coupon
Option C: premium
Option D: cash refunds
Correct Answer: premium ✔
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Option A: inside sales force
Option B: outside sales force
Option C: channel intermediaries
Option D: nominal sales force
Correct Answer: outside sales force ✔
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Option A: deliberate
Option B: guided by respect
Option C: skeptical
Option D: tradition bound
Correct Answer: deliberate ✔
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Option A: small groups
Option B: family
Option C: social roles and status
Option D: all of above
Correct Answer: all of above ✔
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Option A: selective attention
Option B: selective distortion
Option C: selective retention
Option D: all of above
Correct Answer: selective distortion ✔
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Option A: PEST analysis
Option B: SWOT analysis
Option C: Both a and b
Option D: None of above
Correct Answer: SWOT analysis ✔
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Option A: inbound approaching
Option B: presentation
Option C: demonstration
Option D: nominal approaching
Correct Answer: presentation ✔
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Option A: personal communication channels
Option B: irrational communication channels
Option C: non-emotional communication channels
Option D: non-personal communication channels
Correct Answer: personal communication channels ✔
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The group of customers who follows a majority of people before buying innovative products is called?
Option A: late majority
Option B: early majority
Option C: laggard
Option D: early adopter
Correct Answer: late majority ✔
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Option A: sales contest
Option B: expense quota
Option C: production quota
Option D: sales quota
Correct Answer: sales quota ✔
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Option A: lifestyle
Option B: personality
Option C: social class
Option D: None of the above
Correct Answer: personality ✔
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Option A: write-up
Option B: write-down
Option C: follow-up
Option D: none of above
Correct Answer: write-up ✔
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Option A: price packs
Option B: cents off deals
Option C: advertising specialties
Option D: both a and b
Correct Answer: both a and b ✔
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Option A: attitude of others
Option B: unexpected situational factors
Option C: expected situational factors
Option D: both a and b
Correct Answer: both a and b ✔
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Option A: pull strategy
Option B: moral selling strategy
Option C: rational selling strategy
Option D: push strategy
Correct Answer: pull strategy ✔
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Option A: lifestyle
Option B: personality
Option C: social class
Option D: self-concept
Correct Answer: self-concept ✔
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Option A: event marketing
Option B: sponsored marketing
Option C: branding
Option D: premium marketing
Correct Answer: event marketing ✔
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Option A: cash discount
Option B: seasonal discount
Option C: functional discount
Option D: quantity discount
Correct Answer: seasonal discount ✔
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Option A: physiological needs
Option B: social needs
Option C: self-actualization needs
Option D: esteem needs
Correct Answer: self-actualization needs ✔
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Option A: event promotion
Option B: off deal promotion
Option C: trade promotions
Option D: business promotions
Correct Answer: business promotions ✔
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Option A: Internal environment
Option B: External environment
Option C: Both a and b
Option D: None of the above
Correct Answer: External environment ✔
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Option A: personal sources
Option B: commercial sources
Option C: experiential sources
Option D: all of above
Correct Answer: commercial sources ✔
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Option A: ruggedness
Option B: competence
Option C: sophistication
Option D: excitement
Correct Answer: ruggedness ✔
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Option A: learning
Option B: attitudes
Option C: beliefs
Option D: perception
Correct Answer: beliefs ✔
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Option A: sales promotion
Option B: offline promotion
Option C: direct channeling
Option D: direct marketing
Correct Answer: direct marketing ✔
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Option A: presenting quota
Option B: demonstrating quota
Option C: prospecting
Option D: qualifying
Correct Answer: prospecting ✔
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Option A: target market
Option B: planned value proposition
Option C: sales, profit goals, market share
Option D: developing mission statement
Correct Answer: planned value proposition ✔
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The price adjustments made for volume purchases, payment of bills and off season buying includes?
Option A: discount and allowances
Option B: zone price adjustment
Option C: basing point adjustment
Option D: geographic adjustment
Correct Answer: discount and allowances ✔
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Option A: value based pricing
Option B: cost based pricing
Option C: discount based pricing
Option D: ceiling based pricing
Correct Answer: value based pricing ✔
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Option A: cost ceiling
Option B: cost floor
Option C: price ceiling
Option D: price floor
Correct Answer: price ceiling ✔
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Option A: determine incurred costs
Option B: design product
Option C: assess needs of customer
Option D: set target price
Correct Answer: design product ✔
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Option A: segmented pricing
Option B: psychological pricing
Option C: promotional pricing
Option D: geographical pricing
Correct Answer: psychological pricing ✔
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