In business buying process, the group who manage and control information flow is classified as?
Option A: user
Option B: influencer
Option C: decider
Option D: gatekeeper
Correct Answer: gatekeeper ✔
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Option A: Heavy investment
Option B: Less investments
Option C: More marketing
Option D: Both a and c
Correct Answer: Less investments ✔
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Option A: optional product pricing
Option B: skimming pricing
Option C: penetration pricing
Option D: captive product pricing
Correct Answer: penetration pricing ✔
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Option A: flexible channels
Option B: chain of channels
Option C: channel levels
Option D: marketing levels
Correct Answer: channel levels ✔
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Return on Investment (ROI) can be calculated as Net return from investment on marketing divided by?
Option A: Cost of investment on marketing
Option B: Relative market share
Option C: Market growth rate
Option D: Relative market share plus market growth rate
Correct Answer: Cost of investment on marketing ✔
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Option A: optional product pricing
Option B: product line pricing
Option C: competitive pricing
Option D: captive product pricing
Correct Answer: captive product pricing ✔
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Option A: Cash Cows
Option B: Stars
Option C: Dogs
Option D: Question marks
Correct Answer: Question marks ✔
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The forth step in personal selling process after completion of step consisting of approach is to?
Option A: prospecting and qualifying
Option B: follow up
Option C: closing
Option D: present and demonstrate
Correct Answer: present and demonstrate ✔
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Option A: low high pricing
Option B: every day same pricing
Option C: everyday low pricing
Option D: high low pricing
Correct Answer: high low pricing ✔
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Option A: user
Option B: influencer
Option C: decider and gatekeeper
Option D: buyer
Correct Answer: buyer ✔
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Option A: new task
Option B: modified rebuy
Option C: straight rebuy
Option D: solutions selling
Correct Answer: solutions selling ✔
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Option A: value based pricing
Option B: cost based pricing
Option C: discount based pricing
Option D: ceiling based pricing
Correct Answer: cost based pricing ✔
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Option A: 2 types
Option B: 3 types
Option C: 4 types
Option D: 5 types
Correct Answer: 4 types ✔
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Option A: nominal selling
Option B: territorial selling
Option C: team selling
Option D: group selling
Correct Answer: team selling ✔
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Option A: business buyer behavior
Option B: derived demand
Option C: business buying process
Option D: cognitive dissonance
Correct Answer: business buying process ✔
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Option A: sample
Option B: coupon
Option C: premium
Option D: cash refunds
Correct Answer: coupon ✔
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Option A: supplier selection
Option B: proposal solicitation
Option C: supplier search
Option D: order specification
Correct Answer: proposal solicitation ✔
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Option A: new task
Option B: modified rebuy
Option C: straight rebuy
Option D: solutions selling
Correct Answer: new task ✔
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Option A: acquisition
Option B: repetition
Option C: merger
Option D: new packaging of product
Correct Answer: acquisition ✔
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Option A: premium
Option B: advertising specialties
Option C: sample
Option D: coupon
Correct Answer: sample ✔
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Option A: exclusive distribution
Option B: inclusive distribution
Option C: selective distribution
Option D: intensive distribution
Correct Answer: exclusive distribution ✔
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Option A: business buyer behavior
Option B: derived demand
Option C: business buying process
Option D: cognitive dissonance
Correct Answer: business buyer behavior ✔
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Option A: new task
Option B: modified rebuy
Option C: straight rebuy
Option D: solutions selling
Correct Answer: modified rebuy ✔
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The stage in buying behavior which follows the reviews of supplier proposals by business buyer is?
Option A: supplier selection
Option B: proposal solicitation
Option C: supplier search
Option D: order-routine specification
Correct Answer: supplier selection ✔
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Option A: good value pricing
Option B: cost plus pricing
Option C: value added pricing
Option D: quality based pricing
Correct Answer: good value pricing ✔
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Option A: user
Option B: influencer
Option C: decider and gatekeeper
Option D: buyer
Correct Answer: buyer ✔
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Option A: real-worth doing-win
Option B: win-real-worth doing
Option C: worth doing-real-win
Option D: real-win-worth doing
Correct Answer: real-win-worth doing ✔
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Option A: Value chain
Option B: Value delivery network
Option C: Portfolio analysis
Option D: None of above
Correct Answer: Value chain ✔
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Option A: inbound distribution
Option B: outbound distribution
Option C: forward distribution
Option D: reverse distribution
Correct Answer: reverse distribution ✔
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Option A: sought products
Option B: unsought products
Option C: less convenient products
Option D: convenient products
Correct Answer: convenient products ✔
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Option A: price packs
Option B: advertising specialties
Option C: sweepstakes
Option D: cash rebates
Correct Answer: advertising specialties ✔
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Option A: internal idea sources
Option B: external idea sources
Option C: off shoring ideas
Option D: outdated ideas
Correct Answer: internal idea sources ✔
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Option A: customer sales force structure
Option B: product sales force structure
Option C: indirect sales force structure
Option D: territorial sales force structure
Correct Answer: territorial sales force structure ✔
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Option A: differentiated pricing
Option B: competitive pricing
Option C: value added pricing
Option D: quality added pricing
Correct Answer: value added pricing ✔
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Option A: final consumer demand
Option B: raw materials suppliers
Option C: production controller
Option D: logistic managers
Correct Answer: final consumer demand ✔
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Option A: present and demonstrate
Option B: follow up
Option C: closing
Option D: approach
Correct Answer: follow up ✔
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Option A: point of purchase promotion
Option B: trade promotion
Option C: event promotion
Option D: off deal promotion
Correct Answer: trade promotion ✔
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Option A: business buyer behavior
Option B: derived demand
Option C: business buying process
Option D: cognitive dissonance
Correct Answer: business buyer behavior ✔
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Option A: Microenvironment
Option B: Macro environment
Option C: Both a and b
Option D: None of the above
Correct Answer: Microenvironment ✔
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Option A: pre-approach
Option B: sales nomination
Option C: qualifying
Option D: prospecting
Correct Answer: pre-approach ✔
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Option A: problem recognition
Option B: general need description
Option C: product specification
Option D: supplier search
Correct Answer: problem recognition ✔
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Option A: user
Option B: influencer
Option C: decider and gatekeeper
Option D: buyer
Correct Answer: influencer ✔
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Option A: floor for cost
Option B: ceiling for prices
Option C: floor for prices
Option D: ceiling for cost
Correct Answer: ceiling for prices ✔
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Option A: marginal pricing
Option B: cost plus pricing
Option C: markup pricing
Option D: both b and c
Correct Answer: both b and c ✔
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Option A: write-down
Option B: write-up
Option C: follow-up screening
Option D: follow-up testing
Correct Answer: write-up ✔
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Option A: newspapers
Option B: blogs
Option C: internet media
Option D: all of above
Correct Answer: all of above ✔
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Option A: Technological factors
Option B: The marketing intermediaries
Option C: Political factors
Option D: Both a and c
Correct Answer: The marketing intermediaries ✔
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Option A: buying center
Option B: influencers
Option C: deciders
Option D: gatekeepers
Correct Answer: buying center ✔
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Option A: 40000
Option B: 35000
Option C: 30000
Option D: 25000
Correct Answer: 25000 ✔
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Option A: Marketing consulting firms
Option B: Media firms
Option C: Marketing research firms
Option D: All of above
Correct Answer: All of above ✔
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Option A: generation X
Option B: generation Y
Option C: baby boomers
Option D: both a and b
Correct Answer: generation Y ✔
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Option A: commercialization
Option B: market testing
Option C: free test markets
Option D: uncontrolled test markets
Correct Answer: commercialization ✔
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Option A: target return pricing
Option B: markup return pricing
Option C: learning pricing
Option D: marginal pricing
Correct Answer: target return pricing ✔
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The customers of products or services in product life cycles introductory stage are classified as?
Option A: innovators
Option B: early adopters
Option C: middle majority
Option D: laggards
Correct Answer: innovators ✔
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Option A: experience curve
Option B: learning curve
Option C: costing curve
Option D: pricing curve
Correct Answer: experience curve ✔
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Option A: inbound promotion
Option B: outbound promotion
Option C: organizational promotion
Option D: consumer promotions
Correct Answer: consumer promotions ✔
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Option A: new task
Option B: modified rebuy
Option C: straight rebuy
Option D: solutions selling
Correct Answer: straight rebuy ✔
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Option A: Market growth rate
Option B: Relative market share
Option C: Portfolio analysis
Option D: Both b & c
Correct Answer: Relative market share ✔
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Option A: product driven
Option B: customer driven
Option C: economy driven
Option D: cost driven
Correct Answer: product driven ✔
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Option A: $600,000
Option B: $300,000
Option C: $400,000
Option D: $500,000
Correct Answer: $300,000 ✔
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Option A: Microenvironment
Option B: Macro environment
Option C: Organizations environment
Option D: Market environment
Correct Answer: Macro environment ✔
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Option A: inside sales force
Option B: outside sales force
Option C: channel intermediaries
Option D: none of the above
Correct Answer: outside sales force ✔
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Option A: product concept
Option B: production phase
Option C: production screening
Option D: none of above
Correct Answer: product concept ✔
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Option A: indirect sales management
Option B: direct sales management
Option C: sales force management
Option D: persuasion management
Correct Answer: sales force management ✔
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The second step of personal selling process after completion of prospecting and qualifying is to?
Option A: approach
Option B: presentation and demonstration
Option C: handling objections
Option D: pre-approach
Correct Answer: approach ✔
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Option A: $80
Option B: $20
Option C: $40
Option D: $60
Correct Answer: $60 ✔
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Option A: elastic
Option B: inelastic
Option C: realistic
Option D: insignificant
Correct Answer: elastic ✔
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Option A: product screening
Option B: business screening
Option C: systematic screening
Option D: concept development and testing
Correct Answer: concept development and testing ✔
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Option A: Demographic factors
Option B: Technological factors
Option C: The suppliers
Option D: Both a and b
Correct Answer: Both a and b ✔
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Option A: variable costs
Option B: fixed costs
Option C: total costs
Option D: all of above
Correct Answer: fixed costs ✔
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Option A: generation X
Option B: generation Y
Option C: Both a and b
Option D: none of above
Correct Answer: generation X ✔
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Option A: the demographic environment
Option B: the cultural environment
Option C: the economic environment
Option D: the natural environment
Correct Answer: the demographic environment ✔
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Option A: beliefs and attitudes
Option B: social class
Option C: occupation
Option D: roles and status
Correct Answer: social class ✔
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Option A: complex buying behavior
Option B: variety seeking buying behavior
Option C: dissonance reducing buying behavior
Option D: habitual buying behavior
Correct Answer: dissonance reducing buying behavior ✔
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Option A: adoption process
Option B: cognitive dissonance
Option C: pre purchase behavior
Option D: post-purchase behavior
Correct Answer: adoption process ✔
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Option A: Two types
Option B: Three types
Option C: Four types
Option D: Five types
Correct Answer: Four types ✔
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Option A: awareness stage
Option B: interest stage
Option C: evaluation and trial stage
Option D: all of above
Correct Answer: interest stage ✔
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Option A: satisfied
Option B: dissatisfied
Option C: delighted
Option D: none of above
Correct Answer: delighted ✔
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In social class grouping, the white and blue collar workers with average pay can be classified as?
Option A: upper middles
Option B: working class
Option C: middle class
Option D: upper uppers
Correct Answer: middle class ✔
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Option A: minority groups
Option B: stockholders
Option C: Community organizations
Option D: public image
Correct Answer: public image ✔
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Option A: relative advantage
Option B: divisibility
Option C: communicability
Option D: compatibility
Correct Answer: compatibility ✔
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Option A: the cultural environment
Option B: the demographic environment
Option C: the economic environment
Option D: the political environment
Correct Answer: the political environment ✔
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Option A: online advertising
Option B: subliminal advertising
Option C: luminal advertising
Option D: both b and c
Correct Answer: subliminal advertising ✔
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Option A: minority groups
Option B: stockholders
Option C: Community organizations
Option D: public image
Correct Answer: public image ✔
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Option A: relative advantage
Option B: divisibility
Option C: communicability
Option D: compatibility
Correct Answer: compatibility ✔
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Option A: the cultural environment
Option B: the demographic environment
Option C: the economic environment
Option D: the political environment
Correct Answer: the political environment ✔
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Option A: online advertising
Option B: subliminal advertising
Option C: luminal advertising
Option D: both b and c
Correct Answer: subliminal advertising ✔
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Option A: ruggedness
Option B: competence
Option C: sophistication
Option D: excitement
Correct Answer: excitement ✔
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Option A: online communities
Option B: social class
Option C: personality and self-concept
Option D: roles and status
Correct Answer: personality and self-concept ✔
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Option A: business markets
Option B: reseller markets
Option C: government markets
Option D: international markets
Correct Answer: reseller markets ✔
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Option A: upper middles
Option B: working class
Option C: middle class
Option D: upper uppers
Correct Answer: working class ✔
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Option A: 5 types
Option B: 4 types
Option C: 3 types
Option D: 2 types
Correct Answer: 5 types ✔
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Option A: reliable and intelligent
Option B: daring and imaginative
Option C: cheerful and wholesome
Option D: charming and upper class
Correct Answer: charming and upper class ✔
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Option A: experimental research
Option B: ethnographic research
Option C: observational research
Option D: survey research
Correct Answer: ethnographic research ✔
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Option A: casual research
Option B: exploratory research
Option C: descriptive research
Option D: both a and c
Correct Answer: exploratory research ✔
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The customers keeping such information that supports their attitudes towards brand is classified as?
Option A: selective attention
Option B: selective distortion
Option C: selective retention
Option D: all of above
Correct Answer: selective distortion ✔
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Option A: define research objectives
Option B: develop research plan
Option C: implement research plan
Option D: none of above
Correct Answer: develop research plan ✔
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Option A: geographic location
Option B: cultural factors
Option C: economic factors
Option D: political and legal factors
Correct Answer: political and legal factors ✔
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Option A: Creating value for customers
Option B: Building strong relationships
Option C: Capturing value from customers
Option D: All of above
Correct Answer: All of above ✔
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Option A: The marketing concept
Option B: Societal marketing concept
Option C: Selling concept
Option D: Product concept
Correct Answer: Selling concept ✔
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