Option A: open ended question
Option B: close ended question
Option C: Both a and b
Option D: none of above
Correct Answer: close ended question ✔
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Option A: Overall company strategies
Option B: Overall company objectives
Option C: Overall department objectives
Option D: Overall marketing objectives
Correct Answer: All of the above ✔
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Option A: Cross-functional team orientation
Option B: Collaboration model
Option C: Customer orientation
Option D: Management-driven organization
Correct Answer: Customer orientation ✔
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Option A: Total market orientation
Option B: External focus
Option C: Customer focus
Option D: Competitive, customer focus
Correct Answer: Total market orientation ✔
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Option A: Organized resistance, slow learning, and fast forgetting
Option B: Management, customer reaction, competitive response
Option C: Decreased profits, increased R&D, additional distribution
Option D: Forecasted demand, increased sales expense, increased inventory costs
Correct Answer: Organized resistance, slow learning, and fast forgetting ✔
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Option A: Reactive market orientation
Option B: Proactive marketing orientation
Option C: Total market orientation
Option D: Impulsive market orientation
Correct Answer: Reactive market orientation ✔
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Option A: Production Concept
Option B: Selling Concept
Option C: Marketing Concept
Option D: Buying Concept
Correct Answer: Selling Concept ✔
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Option A: Product
Option B: Marketing
Option C: Production
Option D: Selling
Correct Answer: Product ✔
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Option A: Marketing concept
Option B: Selling concept
Option C: Production concept
Option D: Product concept
Correct Answer: Selling concept ✔
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Option A: Better prices
Option B: Well-established brand names
Option C: One-on-one communications
Option D: direct selling capability
Correct Answer: Well-established brand names ✔
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Option A: Customer value
Option B: Customer delight
Option C: total service solution
Option D: intangible benefit(s)
Correct Answer: Customer value ✔
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Option A: Changing technology
Option B: Globalization
Option C: Deregulation
Option D: Heightened competition
Correct Answer: Heightened competition ✔
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Option A: The right product
Option B: The right service
Option C: The right store
Option D: Value
Correct Answer: Value ✔
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Many countries have ________ industries to create greater competition and growth opportunities.
Option A: open-market
Option B: deregulated
Option C: regulated
Option D: scientifically segmented
Correct Answer: deregulated ✔
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Option A: Age of Globalization
Option B: Industrial Age
Option C: Information Age
Option D: Production Age
Correct Answer: Information Age ✔
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Option A: Vertical Integration
Option B: Horizontal Integration
Option C: beta Market
Option D: Meta Market
Correct Answer: Meta Market ✔
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Option A: Which countries to enter
Option B: How to adapt their product and service features to each country
Option C: How to price their products in different countries
Option D: All of the above
Correct Answer: All of the above ✔
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Option A: Brand image
Option B: Distribution
Option C: Promotion
Option D: Price
Correct Answer: Price ✔
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Option A: Business markets
Option B: Global markets
Option C: Consumer markets
Option D: Nonprofit and governmental markets
Correct Answer: Consumer markets ✔
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Option A: People
Option B: Buying power
Option C: Demographic segment
Option D: Market
Correct Answer: Market ✔
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Option A: latent demand
Option B: irregular demand
Option C: overfull demand
Option D: excessive
Correct Answer: overfull demand ✔
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In latent demand, consumers may share a strong need that cannot be satisfied by a/an__________?
Option A: Future Product
Option B: Expected Product
Option C: Latent Product
Option D: Existing Product
Correct Answer: Existing Product ✔
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Option A: Customer
Option B: Fund raiser, contributor
Option C: Voter
Option D: Prospect
Correct Answer: Prospect ✔
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Charles Revson of Revlon observed: “In the factory, we make cosmetics; in the store, _________.
Option A: we sell quality
Option B: we challenge competitors
Option C: we implement ads
Option D: we sell hope
Correct Answer: we sell hope ✔
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Option A: Product
Option B: Show
Option C: Reality
Option D: Service
Correct Answer: Product ✔
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Option A: Durable
Option B: Impulse
Option C: Physical
Option D: Service e. Event
Correct Answer: Physical ✔
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Option A: at least two parties
Option B: each party is capable of communication and delivery
Option C: each party is free to accept or reject the exchange offer
Option D: all of the above
Correct Answer: all of the above ✔
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Option A: Managing the marketing process
Option B: Monitoring the profitability of the companies products and services
Option C: Developing marketing strategies to move the company forward
Option D: The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value,
Correct Answer: The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value, ✔
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Option A: Meeting needs profitably
Option B: Identifying and meeting human and social needs
Option C: The 4Ps (Product, Price, Place, Promotion)
Option D: an organizational function and a set of processes for creating, communicating, and delivering, value to customers, and for managing customer relationships in ways that benefit the organization and its stake holders.
Correct Answer: an organizational function and a set of processes for creating, communicating, and delivering, value to customers, and for managing customer relationships in ways that benefit the organization and its stake holders. ✔
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Option A: Execution
Option B: Strategies
Option C: Tactics
Option D: Research
Correct Answer: Execution ✔
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Option A: Selling side
Option B: Formulated side
Option C: Management side
Option D: Forecasting side
Correct Answer: Formulated side ✔
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